THANKS FOR THE FEEDBACK: The Science and Art of Receiving Feedback Well

by Douglas Stone & Sheila Heen

Feedback refers to any information about yourself. It can come from your experiences or other people, be it a test score, a pat on the back or a formal appraisal. Feedback is an essential part of learning, yet we find it hard to receive feedback, especially when it seems untrue, unfair or badly delivered. This book explains why it’s so hard to receive feedback, and provides a framework with tips and tools to help you to get the most from feedback.

In this summary, you'll learn:
• The 3 types of triggers (truth, relationship and identity) that block feedback, the problems they present and how you can overcome them effectively. In particular, find out why we speak at cross-purposes, misunderstand/distort feedback, get hindered by our blind spots, and unknowingly switch topics when we're triggered.
• The specific approaches and tips to better receive and reject feedback, navigate feedback conversations, and accelerate how you solicit and learn from feedback.

Who should read this:
• Leaders, managers, human resource personnel and people developers
• Anyone who wants to improve communications/relationships, and accelerate your rate of learning and development